COVID-19

At The Pelican Landing, we are closely monitoring new developments surrounding the coronavirus (COVID-19). The health and safety of our residents, associates, and community are our top priority and we remain committed to maintaining the highest standards of safety. We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure that we are taking all necessary precautions. We will continue to adjust our actions as this situation evolves. Please be on the lookout for continued communication from us. You can find our letters of communication located in the “Letters to Residents, Families, and Visitors” section.

Letters to Residents, Families, and Visitors

May 18th 2020

Dear Residents, Families, and Visitors:

We want to bring everyone up to speed on a few items we have implemented recently. First, we want you to know that we have reached out to all of our home health and hospice providers and have asked them to send us dedicated staff to our communities in order to reduce the exposure of our residents to possible COVID-19.

Second, we are working on getting any residents who are on nebulizers switched to an inhaler if it is safe to do so and not contraindicated. Nebulizers generate aerosol particles that can carry bacteria and viruses into the deep lung. Due to the fact that nebulizer therapy in patients with COVID-19 infection has the potential to transmit potentially viable COVID-19 to susceptible bystander hosts, we are working to change this treatment to an inhaler in all residents since residents can be asymptomatic and we may not know they are infected with COVID-19.

And last but not least, we are making changes to our testing strategy. If you have been following CDC guidance, then you are aware that initially, their guidance was not to test asymptomatic individuals. As time has gone on, priority for testing has changed. And most recently, on May 11th, the White House has come out and said that they believe all nursing home residents and associates should be tested for COVID-19. This is not yet a government mandate, but instead a strong recommendation. And this guideline did not specifically say assisted living, however we feel if this is a best practice and guideline being given for nursing homes, then we want to follow suit. With that being said, we have set up testing services with Capstone Healthcare.

The test we will be utilizing is a PCR test which is what is recommended for diagnosing of COVID-19. Next week, we will be testing all residents and associates at any of our communities that have not yet had testing. We will then be doing repeat testing every 14 days until guidelines point us in a different direction. We will not allow associates to return to work without having proof of the required testing. Results typically have a quick turn around and we will notify each individual regarding their results as well as notify residents, associates, and healthcare power of attorneys of any positive test results within the community. You will be hearing more this week from your community regarding consent to test. We hope you will be understanding of this new requirement and know that we have made this decision with the health and safety of our residents and associates at the top of our mind.

As a reminder, we have updated our Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation, communal dining, and group programming but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

May 13th 2020

Dear Residents, Families, and Visitors:

This past week was a big week. We celebrated Nurses Week as well as Mother’s Day. Our communities celebrated these events in many different ways but some of those ways included a Mother’s Day Parade, treats and mimosas, pampering, and a Mother’s Day Tea. Some other fun things that happened this week was a game of Hungry Hippos, the making of derby hats, sand art, and some words of encouragement from St. Elizabeth’s Episcopal Church. Also, one of our resident’s was able to watch her son on CNBC news speaking about Coronavirus and Pharmaceuticals. She was one proud Mom! Thank you to all of the mothers and nurses that we have living or working with us. We appreciate you!

Last week, the National Guard and Florida Department of Health randomly selected one of our communities to offer testing to our residents and associates. We were grateful for this partnership and opportunity. The testing took place last Friday and went smoothly. We are extremely appreciative of the support that is being given by outside resources to our communities. We have had companies and organizations donate supplies and offer words of encouragement. We could not be more thankful.

Also last week, in Florida, it was announced on May 8th that Governor DeSantis has issued an Executive Order extending the statewide visitation prohibition for another 60 days. Currently visitation prohibition orders are still in place in South Carolina and Georgia as well. We will continue to comply with these guidelines.

As a reminder, we have updated our Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation, communal dining, and group programming but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide immediate notification to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

May 6th 2020

Dear Residents, Families, and Visitors:

This week, we updated our Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation, communal dining, and group programming but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

We had so many things to share with you this past week on social media. We hope you enjoyed seeing pictures of our continued celebration of our healthcare heroes and our residents and associates with birthdays. We had a lot more window visitors from friends and families which always brings a smile to our faces. We had a farm bring animals for the residents to visit, we had a resident make dresses for African children, we pampered residents by doing their hair, nails, and beards, we designed spring t-shirts, we held Spiro 100 fitness classes, made flower arrangements, held a Breakfast at Tiffany’s brunch and had a Ice Cream Social all while keeping social distancing measures in place. It has been a joy to watch the bonding that is occurring between our residents and associates. This challenging time meant to distance everyone has brought them closer together.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

April 28th 2020

Dear Residents, Families, and Visitors:

We want to make you aware of a few changes that we have implemented this week. The CDC recently updated their list of symptoms to watch for related to COVID-19. These now include the following:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Because of this update, we will now be adding these symptoms to our screening tool that we complete upon anyone entering the community.

We will continue to take temperatures and monitor oxygen saturation levels.

The CDC is now recommending that residents in assisted living communities wear masks when they are outside of their apartments. Because of this recommendation, we have purchased additional masks that should arrive to the communities this week and we will disperse to each of our residents so they will have one to wear if they must leave their apartment.

I also want to add some additional information regarding notification to families, residents, and associates when we have someone test positive for COVID-19. As promised, we will provide immediate notification to our residents, the healthcare power of attorney, and our associates. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We hope that you are enjoying the different pictures and stories that we are posting on social media. This past week, we celebrated resident birthdays, visited and thanked our local fire and rescue departments, celebrated our associates with “Heroes Work Here” sign, had a “Honks for Hugs” parade, participated in the Corona Sunshine Art Project, among many other things. We hope that we are keeping everyone’s spirits lifted!

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

April 21st 2020

Dear Residents, Families, and Visitors:

Last week, the President unveiled guidelines for Opening Up America Again. This plan is a three phased approach based on the advice of public health experts. And each state’s Governor has the discretion to decide how to implement this plan.

For more in-depth details about the three phased plan, go to www.whitehouse.gov/openingamerica/. One important item to note is that visits to senior living communities continues to be prohibited until phase three of the plan.

As a company, we will be gathering information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will notify families if any of our residents or associates have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

April 13th 2020

Dear Residents, Families, and Visitors:

We want to take the time to thank you for your patience during this difficult situation that COVID-19 has created. We know that some of the restrictions we have had to put in place to keep our residents safe have been challenging. But we want to let you know how appreciative we are of your cooperation in helping us keep everyone safe and healthy.

We want to continue to help in any way possible to keep you connected to your loved ones. We are encouraging and supporting the use of FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc to help you stay in contact. Please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We want you to know that we are still taking the time to enjoy the beautiful weather, planting flowers, painting, celebrating birthdays, and loving our window visitors from families and friends.

Last week was Spirit Week at our communities and we enjoyed finding creative ways to energize everyone’s “spirit” while still maintaining social distancing guidelines. I hope you enjoyed some of the fun pictures we have posted on social media.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will notify families if any of our residents or associates have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

April 2nd 2020

Dear Residents,Families, and Visitors:

We want to give you a quick update and make sure you are aware of our continued measures that we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We know that during this strict no visitation time, that it is difficult on families, residents and loved ones. We are encouraging and supporting the use of FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc to help you stay in contact. Please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will notify families if any of our residents or associates have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 23rd 2020

Dear Residents, Families, and Visitors:

We want to make you aware of the measures that we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

We have restricted community dining in our assisted living and are encouraging all residents to receive meal service in their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued large group engagements and outings at this time. Residents are being encouraged to participate in activities in small groups while distancing themselves or individual activities.

We know that during this strict no visitation time, that it is difficult on families, residents and loved ones. We are encouraging and supporting the use of FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc to help you stay in contact. Please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 16th 2020

Dear Residents, Families, and Visitors:

We understand that some may be concerned about the spread of COVID-19 (Coronavirus) and how it may impact your loved ones in our communities. Ensuring residents are cared for in a safe and healthy environment is our greatest concern. At this time, we do not have any cases of COVID-19 in our communities. The Centers for Disease Control and Prevention (CDC) and the state’s Surgeon General have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our buildings. We are tightening the temporary restrictions for all individuals entering our communities. For the next 30 days, all individuals will be prohibited from entering our communities with the following limited exceptions.

The following limited exceptions will apply:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end-of-life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

Further, any of these individuals seeking entry into the community under a limited exception will not be allowed if they meet any of the screening criteria below:

  • Any person infected with COVID-19 who has not had two consecutive negative test results separated by 24 hours
  • Any person showing, presenting signs or symptoms of, disclosing the presence of a respiratory infection, including cough, fever, shortness of breath, or sore throat
  • Any person who has been in contact with any person known to be infected with COVID-19 or a close contact of someone known to be infected with COVID-19 within the past 14 days
  • Any person who traveled through any airport within the past 14 days
  • Any person who traveled on a cruise ship within the last 14 days

We will also be discouraging residents from leaving our community. Residents returning to the community will be screened for the above criteria before being allowed to re-enter.

Understanding the importance of keeping in contact with your loved ones during this time, we highly encourage and support the use of FaceTime, Google Duo, Skype, Facebook Video Chat, etc to help you stay in contact.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 12th 2020

Dear Residents, Families, and Visitors:

We understand that some may be concerned about the spread of COVID-19 (Coronavirus) and how it may impact your loved ones in our communities. Ensuring residents are cared for in a safe and healthy environment is our greatest concern. At this time, we do not have any cases of COVID-19 in our communities. The Centers for Disease Control and Prevention (CDC) and the state’s Surgeon General have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our buildings. Below are some examples of how you can help protect the residents, as well as prevent the spread of the virus throughout the community.

In an effort to protect our residents and staff from COVID-19, we are asking that families and visitors not enter/visit the community if the following pertains to you:

  • If you are experiencing any symptoms of respiratory illness. Symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath
  • Any person who has been in close contact with a person infected with COVID-19 is prohibited from visiting the community for 14 days from their last interaction with the infected individual
  • Any person infected with COVID-19 is prohibited from visiting the community until they have had two consecutive negative test results separated by at least 24 hours
  • Any person who has traveled internationally or on a cruise ship is prohibited from visiting the community for 14 days after returning to the US
  • Pet visits are temporarily suspended as a preventative measure

Upon arrival at our community, please check-in with the Concierge Desk who will request that you answer a brief questionnaire, and if needed we will take your temperature and provide you with proper Coronavirus education. The Concierge Desk will be open during visiting hours from 7am to 7pm, seven days a week, and we appreciate limiting your visit to these designated hours. If you wish to arrive outside the regular visiting hours, please call the Executive Director to advise of your visit and we will schedule a screening upon your arrival.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

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